Raksha Sukhia, CKM, CKEE, CIARP
Principal Analyst and Director, Knowledge Management Advisory


Ms Sukhia is a seasoned KM practitioner and consultant. She has served as a KM, Organizational Development and Learning Specialist for the knowledge program of a large Fortune 500 blue-chip company and has worked with a variety of public and private sector clients. Ms Sukhia has served as an integral member of several KM teams and focused on all phases and sizes of KM projects; from strategy through to development as well as deployment of KM systems and programs.

Ms. Sukhia is very well versed in the people, process and knowledge-enabling technology components of KM. Having led numerous KM projects and implementations, Ms Sukhia approaches the discipline of KM from a practical and pragmatic perspective. Embracing the technical necessity of enabling knowledge sharing while always being cognizant of the cultural change and process issues needed to make it successful, Ms Sukhia guides organizations through the process of establishing sustainable KM programs. Her unique background, blends cognitive Neuroscience, Organizational Change and Economic approaches with solid project management techniques and KM methods. Ms Sukhia has developed a robust KM methodology, which is highly flexible for clients in all stages of KM maturity. Past clients include: Schneider Electric, Watson Wyatt, Singapore Police Force, Malayan Banking Berhad (Maybank), The Word Bank, Dupont Corporation, BASF, ING Bank, Computer Sciences Corporation, WorldCom, and various US Department of Defense Agencies.

Ms. Sukhia is a Certified Knowledge Manager, (CKM); a Certified Knowledge Environment Engineer, (CKEE). Additionally, Ms Sukhia holds a Master of Science in Organizational Development and Knowledge Management, (OD&KM), from George Mason University School of Public Policy. Since 1999, Ms. Sukhia has been an active champion of the KM discipline and has actively promoted it’s principles in the global KM community. She is one of the founders and served for several years on the board of directors of one of the fastest growing knowledge management communities in the USA. Ms Sukhia also served as the President of the Greater DC Region for over 3 years, where she grew and continuously brought together a strong sharing community of practitioners on key KM topics. Ms Sukhia currently sits on the Executive Committee of Information & Knowledge Management Society (IKMS) in Singapore.

Ms. Sukhia brings to kneXco’s KM Advisory division, a unique combination of KM expertise and research skills. She is a Certified Industry Analyst Relations professional, (CIARP), and has previously run research divisions for two companies on strategic management issues she has written many papers and conducted many research projects in the field of KM, including a Virtual Collaboration White Paper, Online Communities of Practice Resource Guide, a Paper on Content Management: The Backbone of Enterprise-Wide Knowledge Management paper and a study of the application of KM products and is currently leading an initiative to develop a resource for IT decision makers to understand their options and the application of different tools for enabling KM across the enterprise.


 
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John James O’Brien, BA, CRM, MALT
records & information management associate

John O’Brien brings a broad background including consultant and leadership roles in the public, private and non-profit sectors. John is Asia’s only Certified Records Manager, bringing a practical understanding and unique management perspective to the content driven underpinnings of information management. He knows first-hand the value of enabling content for continuous learning and quality outcomes in a context of compliance and risk.
Serving as Director, Government Records Service & Principal Archivist of Hong Kong he restructured the Government Records Service to support increasing technology use across government. John has also helped various clients with their information management and records management strategies, clients include: Columbia Power Corporation, British Columbia Ministy of Health, British Columbia Ministry of Education, South Okanagan Health Unit, British Columbia Ministry of the Attorney General and British Columbia Social Services & Housing.
Throughout his career, John has balanced workplace activity with an educational focus. He has taught or guest lectured at the University of Victoria, Royal Roads University and Camosun College, Canada and at the Hong Kong Polytechnical and Hong Kong Universities. John currently sits on the Executive board of the Hong Kong Knowledge Management Society and the International Relations Committee of ARMA International. He has formally served for two years as the President of the Institute of Certified Records Managers, Regent of the Certification Maintenance, Institute of Certified Records Managers and President, British Columbia. Schizophrenia Society.

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Tojo Thatchenkery
Associate

Tojo is a Professor of Organizational Learning and Knowledge Management at the School of Public Policy, George Mason University, Fairfax, Virginia. He is also a member of the NTL Institute of Applied Behavioral Science and the Taos Institute. He has over twenty years of experience in teaching at various MBA, Public Policy, Organizational Development, and executive programs in the United States, Europe, Australia, and Asia.
Tojo founded the Organizational Learning Laboratory at the George W. Johnson Learning Center at George Mason University and served as its director from 1995 to 2000. His research has been funded by agencies such as the United States National Science Foundation and the U.S. National Security Agency.
For more than fifteen years Tojo has been researching, consulting, and teaching in appreciative organizational design. Examples include Appreciative Inquiry which he has teaching to graduate students at George Mason University for over a decade, and Appreciative Sharing for Knowledge, a new knowledge management tool to leverage tacit knowledge in organizations. He has written extensively on appreciative processes in organizations, which include his doctoral dissertation, numerous refereed publications, and a recent book, Appreciative Sharing for Knowledge: Leveraging Knowledge Management for Strategic Change.
Tojo has extensive consulting experience in change management, organization design, and knowledge management. Past clients include IBM, Fannie Mae, Booz/Allen/Hamilton, PNC Bank, Lucent Technologies, General Mills, British Petroleum, Tata Consulting Services, the International Monetary Fund, the World Bank, United States Department of Agriculture and the Environmental Protection Agency.
Tojo is on the editorial board of the Journal of Applied Behavioral Sciences and the Journal of Organizational Change Management. He is also the book review editor of the Journal of Organizational Change Management and the past Program Chair of the Research Methods Division of the 15000-member strong Academy of Management. Tojo has also used the appreciative lens to study diverse themes such as Information Communication Technology (ICT) and economic development of South Asian countries, (forthcoming co-edited book) and social capital and organizational mobility of Asian Americans in the U.S. His latest book, Appreciative Intelligence can be found at www.appreciativeintelligence.com.

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 Dr. MadanMohan Rao

Dr. Madanmohan Rao is a KM consultant and author from Bangalore. He is the editor of two book series: "The Asia Pacific Internet Handbook" and "The Knowledge Management Chronicles." and "AfricaDotEdu". He is the co-founder of the Bangalore K-Community, a network of KM professionals. Madan is editor-at-large of DestinationKM, world music editor for Rave magazine, and contributor to the Poynter Institute blog on new media trends.

Madan is on the nominating committee of ICANN (International Corporation for Assigned Names and Numbers). He is on the board of editors of the journal "Electronic Markets" and the Journal of Community Informatics, and was on the board of the journal Convergence. Madan was also on the international editorial board of the recently published book, "Transforming e-Knowledge."

Madan was formerly the communications director at the United Nations Inter Press Service bureau in New York, and vice president at IndiaWorld Communications in Bombay. He graduated from the Indian Institute of Technology at Bombay and the University of Massachusetts at Amherst, with an M.S. in computer science and a Ph.D. in communications.

Madan is a frequent speaker on the international conference circuit, and has given talks and lectures in over 50 countries around the world. His KM consulting engagements have included Fortune 500 companies such as Perot Systems, and Indian IT services pioneers such as HCL Technologies.

 

Professor Leif Edvinsson  

Professor Leif Edvinsson, is the world's leading expert on Intellectual Capital (IC). He has been Vice President and the world's first Corporate Director of Intellectual Capital at Skandia of Stockholm, Sweden and has held the world´s first professorship on Intellectual Capital at Lund Universtiy, Sweden since 2000.
Professor Edvinsson has been a key contributor to the theory of IC and oversaw the creation of the world's first corporate Intellectual Capital Annual Report. In 1996 he was awarded both by American Productivity and Quality centre, USA and Buisness Intelligence, UK for his pioneering work on IC. Professor Edvinsson formerly was senior vice president for training and development of S-E Bank, and president and chairman of Consultus AB, a Stockholm-based consulting company.

In light of his work in both training and IC, Professor Edvinsson has been a special advisor on service trade to the Swedish Ministry of Foreign Affairs. He is also special advisor to the United Nations International Trade Centre and is a co-founder of the Swedish Coalition of Service Industries. Professor Edvinsson holds an MBA from the University of California, Berkeley. He is the author of numerous articles on the service industry and Intellectual Capital. He is a regular speaker before such organizations as the BBC, CIO, Conference Board, Economist, Handelsblatt, Insead, IMD, and the American Productivity and Quality Centre. He is listed in the Who's Who list of the world.

In March 1997 he launched together with Michael S. Malone the book on Intellectual Capital called "Realizing Your Company's True Value by Finding Its Hidden Brainpower". In January 1998, Professor Edvinsson won the prestigious 'Brain of the year' award, in competition with the likes of Bill Gates and Paul McCartney. Professor Edvinsson follows in the footsteps of illustrious former winners such as Gary Kasparov (World Chess Champion), Prof. Stephen Hawking, and the Poet Laureate Ted Hughes. In 2000, he was also listed in the Top 20 list of the most admired Knowledge Leaders in the world.

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Seth Kahan

Seth Kahan is an expert in participatory engagement. He draws on his unique background in theater to create organisational events that catch that catch peoples' interest, hold their attention and involve them in making contributions that lead to strategic jumps in performance.

Seth has extensive experience leading change initiatives and working closely with CEOs in a wide range of world-class organisations such as the World Bank, Project Management Institute and the Peace Corps. He uses his experience in world-class Knowledge Management, IT, and Internal Communications programs to help organisations develop and leverage business performance communities - groups of professionals working together to achieve extraordinary leaps in performance.

www.SethKahan.com includes all of his publications for download and video clips of recent speaking engagements. Seth is a powerful storyteller, named a "Visionary" by the Center for Association Leadership, and the author of Building Beehives: A Handbook for Creating Communities that Generate Returns.
 
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Dr. Michael D. Kull

Michael is a leading expert in knowledge management, story management, and a thought leader in knowledge retention and digital storytelling. He has spoken at more than 50 conferences and has authored over 30 publications. As the founder of AMPLIFI, his consulting work and executive education has guided government and Fortune 500 organisations to discover innovative ways to leverage knowledge and share leadership talent. He has been interviewed by the Washington Post, Baltimore Sun, Fox News, CNN, KM Magazine, KM World, CIO Magazine, Federal Computer Week, and the Voice of America.

Michael D. Kull earned a Ph.D. concurrently with an M.B.A., and also holds an M.A. from The George Washington University, where he designed and taught the first knowledge management course in the world. His international experience includes around-the-world travel and documentary work across 35 countries. When not otherwise engaged, Dr. Kull works with independent filmmakers, bloggers, new media and other social and cultural storytellers.
 
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Dr. Jeffrey Conklin

Dr. Jeffrey Conklin, has two decades of experience and an international reputation in the fields of hypertext and collaborative technology research, and years of professional experience as a facilitator, consultant, and teacher. Dr. Conklin is perhaps best known for his work with the Issue Based Information System (IBIS) method and the software extensions of it such as gIBIS, CM/1™, QuestMap™ and currently Compendium.

Dr. Conklin also developed the Dialogue Mapping facilitation technique, a "Value Now, Value Later" approach to knowledge management which allows groups to capture and make sense of unstructured knowledge during project meetings. Dr. Conklin has taught Dialogue Mapping to hundreds of people all over the world.  He has facilitated thousands of meetings, with such clients as the NASA, FAA, the World Bank, the United Nations, the US House of Representatives, the City of Washington DC, the General Services Administration (GSA), as well as Southern California Edison, AOL, Verizon,  AOPA, Doug Engelbart's Bootstrap Alliance, and other high-tech organisations.

Dr. Conklin's research on collaborative and facilitation technologies has been published in numerous academic journals and conferences.  His book, Dialogue Mapping:  Building Shared Understanding of Wicked Problems, has just been published by John Wiley & Sons.
 
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Giora Hadar

Giora is a knowledge architect with the Federal Aviation Administration (FAA). He has been working in knowledge management (KM) since 1995 and in his current position since June 1999. Mr. Hadar developed and managed internal and external KM Web sites that house internal communications, stories, a glossary, news, and events. He authored the KM strategic plan for the FAA as well as a change management plan and requirements documents for a KM portal, expertise locator, and an online collaborative environment.

After the FAA sent Giora on a detail to two other government agencies to transfer his tacit knowledge, he returned to the FAA where he currently develops and implements a collaborative workplace for the Air Traffic Organization, the largest line of business within the agency.

Giora represented the FAA at the IBM Knowledge and Organizational Performance Forum from 1999 to 2003 and the Queen’s KM Forum in 2001. He was an adjunct professor at George Washington University graduate KM program 2003. Giora served as the co-chair of the Federal Chief Information Officers Council KM Working Group from January 2002 through January 2004 and in January 2006 appointed to its board of directors. He has also served on the board of directors of the annual e-Gov KM Conference since 2003. Having served on the board of directors of the KM Roundtable since July 2004, he was appointed co-chair of the group in March 2005. Giora has been in the FAA since 1988; he holds a bachelors degree in architecture.
 
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Steve Denning

Steve Denning, organisational storyteller extraordinaire, is the author of the acclaimed book, The Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations (Butterworth Heinemann, 2000) which describes how storytelling can serve as a powerful tool for organisational change and knowledge management.

From 1996 to 2000, Steve was the Program Director, Knowledge Management at the World Bank where he spearheaded the organisational knowledge sharing program. In November 2000, Steve Denning was selected as one of the world’s ten Most Admired Knowledge Leaders (Teleos) He now works with organisations in the U.S., Europe, Asia and Australia on knowledge management and organisational storytelling. His clients include scores of Fortune 500 companies (for more details, contact Steve at steve@stevedenning.com)

In April 2003, Steve was ranked as one of the world's Top Two Hundred Business Gurus by Davenport & Prusak, "What's The Big Idea? (Harvard, 2003). Steve's forthcoming book, Squirrel Inc.: A Fable of Leadership and Storytelling will be published by Jossey-Bass in June 2004. It discusses the seven highest value forms of organisational storytelling, about which there is already considerable advance praise.

A second book, co-authored by Steve Denning along John Seely Brown, Katalina Groh and Larry Prusak, will also be published in June 2004 by Elsevier. It is entitled Storytelling in Organizations: How Narrative and Storytelling Are Transforming Twenty-first Century Management.

Steve was born and educated in Sydney, Australia. He studied law and psychology at Sydney University and worked as a lawyer in Sydney for several years. He did a postgraduate degree in law at Oxford University in the U.K. Steve then joined the World Bank where he worked for several decades in many capacities and held various management positions, including Director of the Southern Africa Department from 1990 to 1994 and Director of the Africa Region from 1994 to 1996. From 1996 to 2000, Steve was the Program Director, Knowledge Management at the World Bank.

Steve was a member of the Quality Council V of the Conference Board from 1993 to 1996.

Steve is a Fellow of the Royal Society of Arts He has published a novel and a volume of poetry.
 
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Denham Grey

Denham is a Knowledge Management consultant with a passion for virtual teams, knowledge ecology, communities of practice, distance learning and building corporate memory. He is currently exploring different 'conversation' models and heavily involved with the Structured Settlements Industry. Denham came to knowledge ecology from expert systems, forest growth projection and GIS. Denham's interest in knowledge management dates back to 1985 when I was first introduced to heuristics and he published his first paper on KM in 1989. Other KM interests of Denham include: Virtual teams, distance learning, corporate memory, knowledge audits, deep dialog, memetics, collaborative filters and knowledge sharing. He believes that in this networked knowledge economy we have to be continuously learning, remain flexible, and tuned into the weak signals from a dynamic and responsive personal network.
 
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